Privacy Policy

This Privacy Policy explains how UK Loftsaver (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or contact us about our services.

We take data protection seriously. UK Loftsaver is registered with the Information Commissioner’s Office (ICO) and operates in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

UK Loftsaver Cumberland Place, Southampton, Hampshire, SO15 2BG United Kingdom

Telephone: 07960 194764 Email: admin@ukloftsaver.com Website: https://ukloftsaver.com

UK Loftsaver is the data controller for the personal information we collect via this website. If you have any questions about how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We may collect the following categories of personal data:

Contact and enquiry information

• Full name
• Email address
• Telephone number
• Property address (if provided for a survey booking or quote)
• The content of your message or enquiry

Technical and usage data

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring website or search term
• Device type and operating system

We collect personal data only when you actively provide it — for example, when you complete an enquiry form, call us, or send us an email.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

We do not use your personal data for automated decision-making or profiling.

4. Marketing Communications

We will only contact you for marketing purposes (such as offers or newsletters) if you have given us your explicit consent to do so.

You can withdraw your consent at any time by contacting us at admin@ukloftsaver.com or by using the unsubscribe link in any marketing email we send you. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data with any third parties.

We may share your data in limited circumstances:

• Service providers: We work with trusted third parties who help us operate our business (for example, website hosting, email delivery, or analytics). These providers act as data processors and are contractually required to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose your data if required to do so by law, or in response to a valid request from a law enforcement authority or regulatory body.
• Business transfers: In the unlikely event of a business sale or merger, your data may be transferred as part of that transaction. We would notify you of any such change.

Where we do bring in specialist tradespeople to assist with a job, we share only the minimum information necessary (typically your name, contact number, and property address) to arrange and complete the work.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law.

After these periods, your data is securely deleted or anonymised.

7. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted connections (HTTPS) across our website
• Access controls limiting who within our business can view personal data
• Regular reviews of our data handling practices

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you have concerns about the security of your data, please contact us.

8. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site and to improve your experience.

Cookies we may use:

• Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour in aggregate (for example, which pages are most visited). We use anonymised data only.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information about cookies, visit the ICO’s guidance at ico.org.uk/cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before submitting any personal data.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data, subject to certain conditions.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.
• Rights related to automated decision-making: We do not carry out automated decision-making, but you have the right to request human review if we did.

To exercise any of these rights, please contact us at:

Email: admin@ukloftsaver.com Post: UK Loftsaver, Cumberland Place, Southampton, Hampshire, SO15 2BG

We will respond to all verified requests within one calendar month. We do not charge a fee for reasonable requests.

11. Right to Complain

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO website: ico.org.uk ICO helpline: 0303 123 1113

We would, however, always appreciate the opportunity to resolve any concerns directly before you contact the ICO, so please reach out to us first.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our data practices. The “last updated” date at the top of this page indicates when the policy was last revised.

We recommend checking this page periodically. For significant changes, we will make reasonable efforts to notify you.

Last updated: April 2026